Returns & Refunds

We choose every product we sell with care, but we understand that sometimes an item does not work out as expected. If that happens, we are happy to help.

Right of Withdrawal

As a consumer shopping with us from within the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, please notify us at info@dasuin.com with a clear statement of your decision to withdraw from the contract, including your order number.

You must send the goods back to us within 14 days of informing us of your withdrawal. You will bear the direct cost of returning the goods, unless we have agreed otherwise or the return is due to an error or defect on our part.

Once we receive your returned item, we will refund the full purchase price, including the cost of standard shipping, to your original payment method within 14 days of receiving the goods, or of receiving proof that you have sent them back, whichever is earlier.

Condition of Returned Items

To ensure a smooth return, please send items back unused, in their original condition, and with all original packaging and labels intact wherever possible. This helps us process your return quickly and, where applicable, restock the item.

Please note that if Insured Express Shipping was selected at checkout, that fee is only refunded if you withdraw within the legal 14 day withdrawal period. Fees for exchanges or returns processed outside that window are not refunded.

Damaged or Faulty Items

If you receive a damaged or faulty item, please contact us at info@dasuin.com within 48 hours of delivery. Please include a short description of the issue along with clear photos showing the damage or fault, and our customer service team will review your request within 24 hours and get back to you with next steps or an appropriate solution.

When You Will Receive Your Refund

Once your return has arrived at our warehouse and has been inspected, your refund will be processed within 10 business days. Refunds are issued to your original payment method, and depending on your payment provider, it may take up to a few additional business days for the funds to appear in your account. You will receive a confirmation email once your refund has been completed.

How to Start a Return

To start a return or ask a question about your order, please contact us at info@dasuin.com or by phone at +49 157 35818220, and include your order number so we can assist you as quickly as possible.

If you have any questions about this Returns and Refunds Policy, please reach out to us at info@dasuin.com or call +49 157 35818220.